If you would like to refund a guest who paid online, yo are eligible to refund the guest yourself as hotel. We as SubWorks are able to assist you, but we cannot start a refund from our side without your permission.
How to refund?
Navigate to the Payouts Overview in Settings > Subscription > Manage Payout Settings and navigate to the payments tab.
Find the payment you like to refund and click the green refund button on top of the screen.
