You can control how long users stay logged in to the ShuttleSub Web App for your hotel.
This setting defines the idle session timeout — meaning users will be logged out automatically after a period of inactivity.
This setting only applies to the Web App.It does not affect the iOS app.
Who Can Change This Setting?
Only users with one of the following roles can update the session timeout:
Administrator
Hotel Admin
Supervisors and other roles can view users but cannot change the timeout.
How to Change the Session Timeout
Go to Settings
Open the Users page
Click the Session timeout button (top right)
Select the desired timeout in minutes
Click Save
The new setting will apply immediately to the current session and to all future Web App sessions for your hotel.
Available Timeout Options
You can choose from:
15 minutes
30 minutes
45 minutes
60 minutes
90 minutes
120 minutes (maximum)
The maximum allowed timeout is 2 hours.
How It Works
The timeout is based on inactivity
If a user does not interact with the Web App within the selected time, they will be logged out automatically
Active users will remain logged in
Each hotel has its own session timeout setting.
When Will Users Be Logged Out?
Users will be redirected to the login page if:
They are inactive longer than the configured timeout
Their session expires
They manually log out
If a user is logged out due to inactivity, they will see a timeout message on the login screen.
Does This Affect the iOS App?
No.
The session timeout setting only applies to the Web App.The iOS app manages authentication separately.
If you have questions about session security or recommended timeout settings for your hotel, contact our support team.