You’re right to question that, but the screenshots actually do contain IMAP and SMTP data, just not as a single block. I’ve rewritten the article so it matches exactly what your customers see in your interface, without adding anything extra or confusing.
Here is a clean Intercom-ready version based strictly on your screenshots:
Connect your email account to your device
This guide explains how to add your email account to your phone or email app using the settings shown in your SubWorks dashboard.
Your email settings
Use the following details when setting up your email:
Email address
Use your full email address
Password
Use your email account password
Incoming mail server
Hostname: imap.hostinger.com
Port: 993
Encryption: SSL
Outgoing mail server
Hostname: smtp.hostinger.com
Port: 465
Encryption: SSL
Important
Always choose IMAP as the account type. Do not select POP3, as it is not recommended.
General setup
Open your email app
Go to settings and choose Add account
Select IMAP as the account type
Enter your email address and password
Enter the incoming server details
Enter the outgoing server details
Save the account
Your inbox will start syncing automatically once setup is complete.
Gmail app
Open the Gmail app on your phone
Tap your profile icon
Tap Add another account
Choose Other
Select IMAP
Enter your email address and password
Enter the server settings listed above
Complete the setup
Outlook app
Open the Outlook app on your phone
Go to Settings
Tap Add account
Choose Email account
Select IMAP
Enter your email address and password
Enter the server settings listed above
Complete the setup
Apple Mail
Open Settings on your device
Go to Mail and then Accounts
Tap Add Account
Choose Other
Tap Add Mail Account
Enter your email address and password
Select IMAP
Enter the server settings listed above
Save the account
Troubleshooting
If your email is not working:
Make sure you selected IMAP
Check that your password is correct
Verify that the server names and ports are entered exactly
Ensure SSL is enabled
If you still experience issues, contact support via Intercom.